FAQ's

Yes. When you move into a property you do need documentation to prove that you are legally entitled to dwell in that property- this will protect you from any issues that may arise

Generally speaking yes. Although, some landlords are flexible. Our approach is to look at where you want to live, what finance you have available and negotiate with the landlord. There are sometimes different means of gaining a deposit through help from the Local Authority should you have a duty from them.

The best thing to do is to contact letting agent immediately and open the pathway to negotiation. If your circumstances change in terms of income you can contact your local Housing Benefit team and make an appointment to see someone at your nearest Citizens Advice Bureau. Getting advice is the first step forward.

Many of our landlords understand that people fall into financial difficulty. The most important thing is that you advise us of all of the details as early as possible.

We will contact you towards the end of your tenancy and see if you would like to stay. If you do want to stay, we will prepare a new agreement for you and the landlord to sign.

If you stay in a property for a considerable period of time, you should expect that the landlord will want to increase the rent. Should this be the case, we will discuss with you what the new rent will be.

The landlord will be responsible for insuring the property. You will need to take out insurance to cover any items and personal possessions you have at the property. You should also consider insuring against any accidental damage that you might cause to the property.

We will provide you with contact numbers to report any maintenance issues. It is important that you report issues as soon as you identify them, so your landlord can arrange for appropriate repairs. If you are responsible for any damage to the property then you would be expected to pay for the repair.